Refund policy

EUDAIZ —RETURNS & EXCHANGE POLICY

At EUDAIZ, we created luxury activewear designed for seamless transition and lasting quality. If your selection does not fit perfectly into your daily movement or life, we are committed to providing a straightforward exchange or return experience.

 

1. 14 DAY RETURN WINDOW

We welcome returns and exchanges on eligible items within 14 days of delivery.

To qualify for a refund or size exchange, all returned garments must meet our strict luxury standards:

  • Unworn, unwashed, and unaltered in original condition.
  • Free from foreign marks/scents, including deodorant, makeup, fake tan, perfume, or pet hair.
  • Original tags attached, enclosed in the original EUDAIZ protective packaging.

Note: Any items returned damaged, worn, or missing original branding tags will be sent back to the customer at their expense.

 

2. COMPLIMENTARY UK EXCHANGES VS. RETURNS

We want you to feel completely sculpted and comfortable in your sets.

  • Size & Colour Exchanges (UK): 100% Free. We cover standard delivery for all exchange orders within the UK to ensure you find your perfect fit.
  • Refunds (UK): A flat return handling fee of £3.95 will be deducted from your total refund amount to cover domestic return logistics and processing.
  • International Returns & Exchanges: International clients are responsible for arranging return shipping through a tracked courier service, as well as any regional customs duties or taxes.

 

3. HOW TO SUBMIT A RETURN (3 SIMPLE STEPS)

  1. Initiate Request: You must submit your return/exchange via our returns portal (see footer with 'start a return') within 14 days of receiving your order. You then have a further 5 days to send the item(s) back. 
  2. Repack & Label: Pack your unworn garment neatly into its original packaging. Attach the pre-paid courier shipping label provided by our support team.
  3. Dispatch & Processing: Drop off your parcel at your local courier access point. Once received and inspected at our UK facility, your exchange will be dispatched, or your refund will be processed back to your original payment method within 5-10 business days.

 

4. NON-RETURNABLE & FINAL SALE ITEMS

For hygiene and exclusivity standards, the following items cannot be returned or exchanged:

  • Garments marked as Final Sale or purchased during limited Archive Clearance drops.
  • Items showing clear signs of wear, laundering, or physical damage.

5. DAMAGED OR INCORRECT ORDERS

Every EUDAIZ garment undergoes hand inspection prior to dispatch. However, if you receive a defective garment or an incorrect item, please notify client support at eudaiz@outlook.com within 48 hours of delivery with photographic details. We will issue a priority prepaid shipping label and dispatch an immediate replacement.

 

💬 Need Sizing or Styling Assistance?

Our Client Care team is available Monday through Friday (9:00 AM – 5:00 PM GMT) to help you choose the right size before ordering.

Contact us anytime at eudaiz@outlook.com.